1. Introduction

L&L Events London Ltd, trading as L&L Proposals, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains in detail how we collect, use, store, disclose, and safeguard your personal information when you visit our website, communicate with us, subscribe to our marketing communications, book consultations, or otherwise engage with our services. We understand that our clients often share highly personal and sensitive information with us in connection with proposals, engagements, weddings, destination celebrations, and related luxury event planning services, and we treat that information with the highest level of care, discretion, and confidentiality.

L&L Proposals is a luxury proposal planning, engagement celebration, and destination wedding management company serving clients throughout the United Kingdom and internationally. Because our services often involve private family matters, travel arrangements, guest coordination, venue planning, and bespoke event design, we recognise the importance of maintaining trust and protecting the privacy of every individual whose information we process. This Privacy Policy has been prepared in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), applicable UK consumer protection laws, and relevant international privacy requirements where applicable.

By accessing or using our website at www.llproposals.com, submitting an inquiry, booking a consultation, subscribing to our newsletter, or using any of our services, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should discontinue use of our website and services.

2. Company Information

The data controller responsible for your personal information is L&L Events London Ltd, trading as L&L Proposals. Our registered address is 282 North Hyde Lane, Middlesex UB2 5TG, United Kingdom. If you need to contact us regarding privacy matters, data protection requests, or any concerns about how your information is handled, you may do so by email at info@llproposals.com or by visiting our website at www.llproposals.com.

As the data controller, we determine the purposes and means of processing your personal data in connection with our business operations, website activity, client communications, and service delivery. Where we engage third-party service providers to assist us with administrative, technical, marketing, or operational functions, those providers may act as data processors or independent controllers depending on the nature of the service they provide.

3. Our Commitment To Privacy

At L&L Proposals, privacy is not simply a legal requirement; it is an essential part of the premium service we provide. Many of our clients entrust us with intimate details about their relationships, families, celebrations, travel plans, preferences, and personal milestones. We understand that these matters require sensitivity, professionalism, and absolute discretion. For that reason, we are committed to handling all personal data lawfully, fairly, and transparently, and to ensuring that information is only collected and used where it is genuinely necessary for legitimate business purposes.

We are committed to collecting only the information we need, using it only for the purposes for which it was provided, and protecting it through appropriate technical and organisational safeguards. We also aim to respect client confidentiality at every stage of our relationship, from the first inquiry through to the completion of an event and any follow-up communications. Our approach to privacy is designed to give individuals confidence that their personal information is being managed responsibly and securely.

4. Scope Of This Policy

This Privacy Policy applies to all individuals who interact with us in any capacity, including website visitors, prospective clients, existing clients, family representatives, guests whose information is shared with us by clients, newsletter subscribers, business partners, suppliers, vendors, contractors, and individuals who engage with us through social media or marketing communications. It applies to personal data collected through our website, by email, by telephone, through consultation forms, during planning meetings, and through any other direct or indirect interaction with our business.

This Policy does not apply to third-party websites, platforms, or services that may be linked from our website or used in connection with our services. If you follow a link to another website or interact with a third-party provider, their own privacy policy will govern how they collect and use your information. We encourage you to review the privacy notices of any third-party services you use.

5. Information We Collect

We may collect and process a wide range of personal information depending on how you interact with us and which services you use. This may include identification details such as your full name, title, date of birth where relevant, relationship status, nationality, and gender if you choose to provide it. We may also collect contact information including your email address, telephone number, mobile number, mailing address, and billing address so that we can communicate with you effectively and manage our services.

Because we specialise in luxury event planning, we may also collect event-related information that is necessary to design and deliver bespoke experiences. This may include proposal details, wedding plans, engagement celebration requirements, preferred destinations, venue preferences, guest information, travel requirements, accommodation preferences, cultural considerations, religious requirements, event budgets, and personal preferences. In some cases, we may also collect financial or administrative information such as invoices, payment confirmations, bank transfer references, and accounting records. Although payments are not processed directly through our website, we may retain records relating to transactions for bookkeeping, tax, and compliance purposes. We do not store complete payment card details.

In addition, we may collect marketing information such as newsletter subscriptions, communication preferences, and event interest categories, as well as technical information automatically generated when you visit our website. This technical information may include your IP address, browser type, device information, operating system, referring website, geographic location, session data, and website interaction data. This information helps us improve our website, understand user behaviour, and maintain security.

6. Information Provided By Clients

Clients may voluntarily provide additional information that is necessary for the successful planning and execution of proposals, engagements, weddings, and destination events. This may include guest lists, family information, dietary requirements, travel itineraries, accommodation arrangements, VIP requirements, accessibility needs, celebration schedules, and preferences relating to photography or videography. In many cases, this information is essential to ensure that our services are tailored appropriately and that every detail of the event is managed smoothly and professionally.

Where clients provide information about third parties, such as guests, family members, or vendors, they are responsible for ensuring that they have the appropriate authority or consent to share that information with us. We will only use such information for the purposes of delivering our services, coordinating event logistics, and communicating with relevant parties where necessary and appropriate.

7. Photography & Videography Information

As part of our luxury proposal, engagement, and wedding services, we may arrange or coordinate photography and videography services. Photographs, videos, audio recordings, and other event content may contain personal data and may identify individuals directly or indirectly. We recognise that such content can be highly personal, particularly in the context of private celebrations, surprise proposals, and exclusive events.

Where required, we will seek appropriate permissions before using photographs or videos for marketing purposes, including portfolio displays, website galleries, social media content, promotional campaigns, editorial features, or other public-facing materials. Clients may request restrictions on the use of event imagery, and we will make reasonable efforts to honour those requests. For private clients, high-profile individuals, or events requiring enhanced confidentiality, we may implement additional privacy measures and bespoke confidentiality arrangements to ensure that imagery and event details are handled with the utmost discretion.

8. Information Collected Through Website Forms

When you submit an inquiry or other form through our website, we may collect the information you choose to provide, which may include your name, email address, telephone number, service interest, event details, preferred destinations, event date, budget expectations, and any additional information you include in your message. We use this information to respond to your inquiry, assess your requirements, and provide tailored information about our services.

We encourage you to provide only the information that is necessary for us to understand your request. However, because our services are highly bespoke, the more detail you provide, the better we can assess how to assist you. Any information submitted through our website forms is treated as confidential and is used only for legitimate business purposes connected to your inquiry or potential client relationship.

9. Newsletter Subscriptions

Individuals may choose to subscribe to our newsletter or other marketing communications in order to receive wedding inspiration, proposal ideas, luxury destination recommendations, company news, event planning insights, special offers, and industry updates. Subscription is entirely voluntary, and you will only receive marketing communications where you have given the appropriate consent or where we are otherwise permitted to contact you under applicable law.

Every marketing email we send includes an unsubscribe option so that you can opt out at any time. If you choose to withdraw your consent or unsubscribe from our communications, we will stop sending you marketing emails as soon as reasonably practicable. Please note that even if you opt out of marketing communications, we may still send you essential service-related messages where necessary, such as responses to inquiries, booking confirmations, or administrative notices.

10. Cookies And Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, enhance user experience, analyse website performance, and support marketing activities. Cookies are small text files stored on your device that help us recognise your browser, remember your preferences, and understand how visitors interact with our website. Depending on the type of cookie used, they may collect information about browsing behaviour, website usage statistics, device information, visitor preferences, and session activity.

We may use essential cookies that are necessary for the website to function properly, analytics cookies that help us understand how visitors use the site and identify areas for improvement, marketing cookies that support advertising and remarketing activities, and preference cookies that remember your settings and choices. Where legally required, we will obtain your consent before placing non-essential cookies on your device. You may manage or disable cookies through your browser settings or through any cookie management tools made available on our website, although doing so may affect certain features or functionality.

11. Google Analytics

We may use Google Analytics or similar analytics tools to better understand how visitors interact with our website and to help us improve our content, performance, and user experience. Google Analytics may collect information such as your IP address, device information, browser information, geographic location, and website interaction data. This information allows us to analyse traffic patterns, measure the effectiveness of our marketing, identify popular pages, and make informed decisions about website improvements.

The information collected through Google Analytics is processed in accordance with Google’s own privacy policies and terms. We use this data in aggregated or pseudonymised form where possible, and we do not use it to identify individual users unless necessary for security, fraud prevention, or legal compliance. If you wish to limit analytics tracking, you may adjust your browser settings, use available opt-out tools, or manage your cookie preferences where applicable.

12. Lawful Bases For Processing Personal Data

Under the UK GDPR, we must have a lawful basis for processing your personal data, and we only process information where one or more of those lawful bases apply. In some cases, we rely on your consent, such as when you subscribe to our newsletter, agree to receive marketing communications, or submit optional information through certain forms. Where consent is the basis for processing, you have the right to withdraw that consent at any time.

We also process personal data where it is necessary for the performance of a contract or to take steps at your request before entering into a contract. This applies to services such as proposal planning, wedding management, engagement organisation, and vendor coordination, where we need your information to deliver the services you have requested. In addition, we may process personal data where it is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms. This may include customer support, business administration, website security, service improvement, and internal record keeping.

Finally, we may process personal data where we are required to do so in order to comply with legal obligations. This includes obligations relating to tax, accounting, fraud prevention, regulatory compliance, and the maintenance of accurate business records. In each case, we ensure that the information processed is relevant, proportionate, and limited to what is necessary for the specific purpose involved.

13. How We Use Your Personal Information

L&L Events London Ltd uses personal information for a variety of legitimate business purposes connected to the operation of our luxury proposal, engagement, and wedding planning services. The primary purpose for collecting personal information is to provide bespoke event planning, client support, and related concierge services. We use the information provided by clients and prospective clients to understand requirements, prepare proposals, coordinate consultations, communicate with venues and suppliers, organise travel arrangements, manage guest experiences, and deliver the services requested.

We may also use personal information to improve our services, develop new offerings, enhance website functionality, respond to inquiries, provide customer support, manage administrative processes, and maintain internal business records. Information may be used to personalise communications, tailor recommendations, and provide relevant content that aligns with a client’s interests or event planning objectives. In addition, personal information may be used to comply with legal obligations, resolve disputes, enforce contractual rights, prevent fraud, investigate security incidents, and protect the rights, property, and safety of our business, clients, suppliers, and other stakeholders.

We are committed to ensuring that personal information is used only for legitimate purposes that are compatible with the reason it was originally collected. Where we intend to use information for a purpose that is materially different from the original purpose, we will notify affected individuals where required by law and obtain any necessary consent before proceeding.

14. Sharing Personal Information

In order to provide our services effectively, it may be necessary to share certain personal information with carefully selected third parties. We only share information where there is a legitimate business reason to do so, where sharing is necessary for the delivery of our services, or where we are legally required to disclose information.

Third parties with whom we may share personal information include venues, hotels, resorts, travel providers, photographers, videographers, florists, entertainers, transportation companies, event suppliers, catering providers, accommodation providers, technical service providers, marketing service providers, professional advisers, insurers, accountants, legal representatives, and regulatory authorities where required. The information shared will be limited to what is reasonably necessary for the specific purpose involved.

All third-party providers engaged by us are expected to maintain appropriate standards of confidentiality, privacy, and data security. Where applicable, we enter into contractual arrangements that require third parties to process personal information in accordance with applicable data protection laws and only for authorised purposes. We do not sell, rent, trade, or otherwise disclose personal information to unrelated third parties for their independent marketing purposes.

15. International Data Transfers

As an international luxury event planning company, L&L Proposals frequently coordinates proposals, engagement celebrations, destination weddings, travel arrangements, and hospitality services across multiple countries. As a result, personal information may occasionally be transferred to, stored in, or accessed from jurisdictions outside the United Kingdom.

Whenever personal data is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place to protect the information. These safeguards may include the use of adequacy regulations approved by the UK Government, International Data Transfer Agreements (IDTAs), Standard Contractual Clauses, contractual confidentiality obligations, and other lawful transfer mechanisms recognised under applicable data protection laws.

While we take appropriate measures to protect personal information, individuals should be aware that privacy laws in certain countries may differ from those in the United Kingdom. Nevertheless, we endeavour to ensure that all international transfers are conducted responsibly and with due regard to privacy rights and data security obligations.

16. Luxury Client Confidentiality

Confidentiality is a fundamental aspect of our business and an essential element of the services we provide to clients. Many of our clients include high-net-worth individuals, prominent families, business leaders, public figures, and individuals who require an enhanced level of privacy. We understand the importance of discretion in relation to proposals, engagements, weddings, destination celebrations, and private family events.

L&L Proposals implements strict internal procedures designed to protect confidential information from unauthorised access, disclosure, misuse, or publication. Information relating to event locations, guest lists, travel arrangements, budgets, family details, personal preferences, and event schedules is handled with sensitivity and shared only with authorised personnel and service providers who require access in order to perform their duties.

Where appropriate, additional confidentiality measures may be implemented, including non-disclosure agreements, restricted access protocols, private communications procedures, and bespoke privacy arrangements tailored to the needs of specific clients or events. Our commitment to confidentiality extends beyond the completion of an event and continues for as long as the information remains in our possession.

17. Data Security

We take the security of personal information seriously and maintain a range of technical, administrative, and organisational safeguards designed to protect personal data against accidental loss, unauthorised access, alteration, disclosure, misuse, or destruction. These measures are regularly reviewed and updated to reflect changes in technology, business operations, and legal requirements.

Security measures may include secure hosting environments, password protection, encrypted communications where appropriate, access controls, secure storage systems, staff training, monitoring procedures, and restricted access to sensitive information. Access to personal data is limited to individuals who require such access for legitimate business purposes and who are subject to confidentiality obligations.

While we take reasonable precautions to safeguard personal information, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. Accordingly, while we strive to protect personal information using industry-standard measures, we cannot guarantee absolute security. Individuals provide information at their own risk and should also take appropriate steps to protect their personal devices and accounts.

18. Data Retention

We retain personal information only for as long as it is reasonably necessary to fulfil the purposes for which it was collected, including the provision of services, compliance with legal obligations, resolution of disputes, enforcement of contractual rights, maintenance of business records, and protection of legitimate business interests.

The length of time personal information is retained may vary depending on the nature of the information and the reason for its collection. For example, client records, contractual documents, invoices, and accounting records may be retained for periods required under tax, accounting, or regulatory requirements. Marketing information may be retained until consent is withdrawn or the information is no longer required. Event planning records may be retained for operational, legal, and historical purposes where appropriate.

At the end of the applicable retention period, personal information will be securely deleted, anonymised, or otherwise disposed of in accordance with our internal retention procedures and legal obligations.

19. Your Rights Under UK GDPR

Under applicable data protection laws, individuals may have a number of rights in relation to their personal information. These rights may include the right to request access to personal data, request correction of inaccurate information, request deletion of personal data, request restriction of processing, object to certain forms of processing, request data portability, and withdraw consent where processing is based on consent.

The availability of these rights may depend on the specific circumstances of the processing activity and may be subject to certain legal limitations and exemptions. Where an individual submits a request relating to their personal information, we may need to verify identity before responding in order to protect the privacy and security of the information involved.

We are committed to responding to legitimate requests within the timeframes required by applicable law and will make reasonable efforts to assist individuals in exercising their privacy rights.

20. Right To Lodge A Complaint

We encourage individuals to contact us directly if they have any concerns regarding how their personal information is collected, processed, stored, or otherwise handled. We are committed to resolving privacy-related concerns fairly, promptly, and transparently whenever possible.

If you believe that we have not processed your personal information in accordance with applicable data protection laws, you have the right to lodge a complaint with the United Kingdom’s supervisory authority for data protection matters, the Information Commissioner’s Office (“ICO”). The ICO is responsible for upholding information rights and ensuring compliance with data protection legislation throughout the United Kingdom.

Information about how to make a complaint to the ICO can be found on the ICO’s official website. We would, however, appreciate the opportunity to address your concerns directly before you contact the ICO and encourage you to reach out to us in the first instance.

Nothing in this Privacy Policy limits any statutory rights or remedies available to individuals under applicable law.

21. Marketing Communications And PECR Compliance

L&L Events London Ltd may provide marketing communications relating to proposal planning services, engagement celebrations, destination weddings, luxury event experiences, company updates, industry insights, promotional offers, and other information that may be relevant to our clients and website visitors.

We are committed to ensuring that all electronic marketing communications comply with the Privacy and Electronic Communications Regulations (PECR), UK GDPR, and other applicable legal requirements. Where required, we will obtain appropriate consent before sending marketing communications. In certain circumstances permitted by law, we may communicate with existing clients regarding services similar to those previously requested or purchased.

Individuals may opt out of receiving marketing communications at any time by using the unsubscribe link included in our emails, contacting us directly, or updating their communication preferences where such functionality is available. Opting out of marketing communications will not affect service-related communications that are necessary for the administration of inquiries, bookings, contracts, or ongoing client relationships.

We maintain records of marketing preferences and consent where required and take reasonable steps to ensure that communications are sent only to individuals who have agreed to receive them or where a lawful basis for communication otherwise exists.

22. Social Media And Public Platforms

L&L Proposals maintains a presence on various social media platforms for marketing, communication, brand awareness, and community engagement purposes. Individuals who choose to interact with us through social media platforms should be aware that information shared through those platforms may be visible to others depending on the privacy settings applied by the individual user and the platform itself.

When you communicate with us through social media, we may collect information such as usernames, public profile information, comments, messages, reactions, photographs, videos, and other content voluntarily shared with us. We may use such information to respond to inquiries, engage with users, improve our services, and promote our business activities.

Please note that social media platforms operate independently from L&L Events London Ltd and are governed by their own privacy policies and terms of service. We are not responsible for the privacy practices, security measures, or data processing activities of third-party social media providers. We encourage individuals to review the privacy policies of the platforms they use and to exercise caution when sharing personal information publicly.

23. Children’s Privacy

Our services are designed primarily for adults and are not directed toward children under the age of 18. We do not knowingly collect personal information from children except where such information is provided by parents, guardians, or clients in connection with legitimate event planning activities, such as guest management, family celebrations, travel arrangements, or wedding-related services.

Where information relating to children is provided to us as part of an event planning engagement, we will process that information only to the extent necessary to deliver the requested services and in accordance with applicable legal requirements. We do not knowingly use children’s personal information for marketing purposes.

If a parent, guardian, or other individual becomes aware that a child has provided personal information directly to us without appropriate authority, they should contact us immediately so that we can take appropriate steps to review and, where necessary, remove the information.

24. Automated Decision-Making And Profiling

L&L Proposals does not generally make decisions about individuals solely through automated means that produce legal effects or similarly significant consequences. Our services are highly personalised and involve direct human involvement in planning, consultation, communication, and decision-making processes.

From time to time, we may use analytical tools, website technologies, customer relationship management systems, or marketing platforms that help us understand user interests, website behaviour, communication preferences, or service requirements. However, such activities are intended to improve service quality, personalise user experiences, and support business operations rather than replace human judgement.

If our use of technology were ever to involve automated decision-making activities that materially affect individuals, we would implement appropriate safeguards and provide any notices required by applicable law.

25. Third-Party Service Providers

In order to operate efficiently and provide exceptional luxury event planning services, we may engage third-party providers who support various aspects of our business operations. These providers may include website hosting companies, email marketing providers, customer relationship management platforms, cloud storage providers, IT support providers, legal advisers, accountants, insurers, analytics providers, and event-related suppliers.

Where third-party providers process personal information on our behalf, we take reasonable steps to ensure that appropriate contractual safeguards are in place. Such providers are expected to process information only in accordance with our instructions, maintain appropriate security measures, and comply with applicable privacy and data protection laws.

While we carefully select the providers with whom we work, we cannot be responsible for the independent privacy practices of third parties acting as separate data controllers. Individuals should review the privacy policies of relevant third-party providers where appropriate.

26. Business Transfers And Corporate Transactions

In the event that L&L Events London Ltd undergoes a business transition, restructuring, merger, acquisition, investment transaction, sale of assets, corporate reorganisation, insolvency proceeding, or similar transaction, personal information may be disclosed, transferred, or assigned as part of that process where permitted by law.

Any successor organisation receiving personal information will be expected to respect the privacy rights of individuals and to continue processing information in accordance with applicable legal obligations. Where required by law, individuals will be notified of significant changes affecting the control or processing of their personal information.

The transfer of personal information in connection with legitimate business transactions shall be conducted in a manner that seeks to preserve confidentiality and maintain appropriate protections for personal data.

27. Website Security And Online Protection

We are committed to maintaining the security and integrity of our website and online systems. To support these objectives, we may monitor website activity, analyse traffic patterns, investigate suspicious behaviour, detect security threats, prevent fraud, and implement technical measures designed to protect visitors and our business infrastructure.

Although we strive to maintain a secure online environment, internet communications and electronic systems can never be entirely free from risk. Users should exercise caution when transmitting information online and should take reasonable steps to protect their own devices, passwords, and accounts from unauthorised access.

Where security incidents occur that may affect personal information, we will assess the circumstances promptly and take appropriate action in accordance with applicable legal and regulatory requirements.

28. Changes To This Privacy Policy

We reserve the right to update, modify, amend, or replace this Privacy Policy at any time to reflect changes in our business practices, legal obligations, technological developments, regulatory guidance, or service offerings.

When changes are made, the updated version of this Privacy Policy will be published on our website together with a revised “Last Updated” date. Where required by law, we may also notify individuals directly of significant changes that materially affect how personal information is processed.

We encourage all website visitors, clients, subscribers, and other stakeholders to review this Privacy Policy periodically to remain informed about how we collect, use, and protect personal information.

Continued use of our website, services, or communications following the publication of an updated Privacy Policy may constitute acceptance of the revised terms to the extent permitted by law.

29. Contact Information

Questions, requests, concerns, complaints, or enquiries regarding this Privacy Policy or the processing of personal information should be directed to:

L&L Events London Ltd
Trading as L&L Proposals

Registered Address:
282 North Hyde Lane
Middlesex UB2 5TG
United Kingdom

Email:
info@llproposals.com

Website:
www.llproposals.com

We are committed to responding to privacy-related enquiries promptly and professionally and will make reasonable efforts to address all legitimate concerns in accordance with applicable legal requirements.

30. Final Provisions

This Privacy Policy constitutes the primary privacy notice governing the collection, use, disclosure, storage, and protection of personal information by L&L Events London Ltd in connection with its business activities, website operations, and service delivery.

If any provision of this Privacy Policy is determined to be invalid, unenforceable, or inconsistent with applicable law, the remaining provisions shall continue in full force and effect. Any failure by the Company to enforce a provision of this Privacy Policy shall not constitute a waiver of that provision or any related rights.

This Privacy Policy shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with this Privacy Policy, the processing of personal information, or related matters shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where applicable law provides otherwise.

L&L Events London Ltd remains committed to maintaining the trust of its clients, protecting personal information responsibly, and upholding the highest standards of privacy, confidentiality, and professional integrity in every aspect of its operations.